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The IT Support Specialist provides efficient and accurate technical support to users, solving basic problems with all technology areas including workstations, servers, printers, networks, and vendor-specific hardware and software. The goal is to maintain customer value to the company’s standards.


Basic Functions

  • Assign tickets to appropriate teams, ranging from Level 1 support to Engineers
  • Troubleshoot and resolve issues related to system hardware, software, and networking
  • Develop, document, analyze, create, test, or modify computer systems
  • Create detailed process and procedure documentation to help users
  • Provide basic technical support at the network level
  • Implement and support basic remote access solutions
  • Monitor emails, alerts, and notifications and respond to incident and service tickets accordingly
  • Keep customers informed of incident progress, notify them of impending changes, and agreed-upon outages.



  • Perform front line support tasks for users and daily IT department tasks
  • Collaborate with vendors on implementation, support, and ticket management
  • Triage technology issues for internal users, potentially on an on-call basis
  • Consult with users to identify hardware, software, or system needs
  • Solve problems autonomously using critical thinking
  • Communicate project changes to relevant stakeholders as needed


Required Skills:

  • Provide customer service to users with varying technical knowledge levels
  • Create and implement process documentation
  • Utilize interpersonal skills, including telephony, communication, active listening, and customer care
  • Diagnose technical issues
  • Multi-task and adapt quickly to changes
  • Demonstrate technical awareness by matching resources to technical issues appropriately
  • Work in a fast-paced environment with self-motivation
  • Manage office applications, including licensing, installation, support, and troubleshooting
  • Possess strong troubleshooting skills for Windows OS and workstation hardware
  • Show strong organizational skills

REF: JOB-19235

    • Job type: Contract
    • Location: Minneapolis
    • Date posted:
    • Pay:$- $ per hour