Back to all jobs



User Support Responsibilities:

  • Maintain network integrity by modifying user accounts, user groups, file permissions, and other related tasks.
  • Identify and troubleshoot issues with phones, Internet connectivity, email delivery, and more.
  • Respond to incoming calls, messages, and emails regarding information technology support requests.
  • Collaborate with local and remote end-users to provide support for IT systems and solutions.
  • Develop and maintain a documentation knowledge base of procedures and solutions.
  • Provide end-user training on technology solutions and applications for both new and existing employees.

Hardware Support Responsibilities:

  • Install, configure, test, maintain, troubleshoot, and recycle end-user workstation hardware, networked peripheral devices, and networking hardware products.
  • Set up telephones with power and network connections.
  • Set up other computer peripherals such as cameras, headsets, and multiple monitors.
  • Assist in moving computer and phone equipment when users move to new locations.
  • Help maintain laser printers by removing paper jams, installing toner cartridges, and tracking supplies used in a spreadsheet.

Software Support Responsibilities:

  • Troubleshoot and support various software applications, including Windows Operating Systems and Microsoft Office MS 365.
  • Provide support for MS Access databases used for gathering information, querying, and reporting.
  • Assist users in utilizing Teams video conferencing for meetings, screen sharing, and recording.
  • Maintain the web store and web site configurator, collaborating with Marketing and Product Management teams.

REF: JOB-19242

    • Job type: Contract
    • Location: Minneapolis
    • Date posted:
    • Pay:$- $ per hour